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REFUND & RETURN POLICY

Last Updated: 19 August 2026

IRF Electronics is committed to handling genuine product issues fairly while maintaining reasonable controls to prevent misuse of the returns process.

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Defective, Faulty or Incorrect Products

Where a product is defective, faulty, materially different from what was agreed, or otherwise gives rise to a mandatory remedy under applicable UAE law, IRF will provide the remedy required by applicable law.

Depending on the circumstances and applicable legal requirements, this may include:

  • inspection;

  • repair;

  • replacement;

  • refund;

  • another legally appropriate remedy.

Nothing in this Policy limits any mandatory consumer right.

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Reporting an Issue

Customers should contact IRF as soon as reasonably possible after discovering a problem.

We may request:

  • order or invoice number;

  • proof of purchase;

  • serial number or IMEI where applicable;

  • photographs or video;

  • description of the issue;

  • product packaging and accessories;

  • other information reasonably required to assess the claim.

 

Inspection

IRF may inspect or arrange inspection of a returned product before confirming the applicable remedy, where permitted by law.

The inspection may determine whether an issue arises from a manufacturing defect, accidental damage, improper use, unauthorised repair, physical damage, liquid exposure or another cause.

Inspection requirements will not be used to deny mandatory legal rights.

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Change-of-Mind Returns

For a non-defective product, IRF is not required by this Policy to accept a return solely because the customer has changed their mind, unless IRF expressly agreed otherwise or applicable law requires it.

At IRF's discretion, certain unused products may be accepted for return or exchange where they are:

  • unused;

  • unopened where applicable;

  • in original condition;

  • complete with packaging and accessories;

  • accompanied by valid proof of purchase;

  • suitable for resale as new.

Acceptance of one discretionary return does not create an obligation to accept future returns.

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Non-Returnable Products

Subject always to mandatory legal rights relating to defective or non-conforming products, discretionary change-of-mind returns may be refused for items including:

  • opened or activated products;

  • products with registered or activated serial numbers/accounts;

  • software or digital products once supplied or activated;

  • products containing digital activation codes;

  • used headphones, earphones or similar hygiene-sensitive products;

  • products damaged after delivery;

  • products with missing packaging, components or accessories;

  • customised or special-order products;

  • clearance or specially discounted items where disclosed;

  • products whose resale condition has been materially affected.

These exclusions do not apply where UAE law requires IRF to provide a remedy for a defective or non-conforming product.

 

Data on Returned Devices

Customers are responsible for backing up and removing personal information from devices before returning them, where reasonably possible.

IRF is not responsible for loss of customer-created data to the fullest extent permitted by applicable law.

Customers should remove passwords, accounts, SIM cards, memory cards and device-locking services where appropriate.

 

Refund Method

Approved refunds will generally be issued using the original payment method where reasonably practicable.

Processing times may vary depending on the bank, payment provider or method involved.

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Shipping Costs

Where a return results from a defect, incorrect item or other circumstance for which IRF bears responsibility under applicable law, applicable return costs will be handled as legally required.

For a discretionary non-defective return, delivery and collection costs may be non-refundable or charged to the customer where permitted and disclosed.

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B2B / Wholesale Returns

Wholesale, bulk, B2B and export orders may be governed by separately agreed quotation, purchase-order, invoice or contractual return conditions.

Mandatory legal requirements remain unaffected where applicable.

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Contact

To request a return or report a product problem:

Email: info@irfelectronics.com
Telephone: +971 4 294 9133

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